Dry Heat Resorts is committed to you, our guests, as well as our staff as we navigate through Corona Virus (COVID-19). 

The safety and security of our guests and team members remains our highest priority. We are doing everything we can to ensure your travel safety and provide maximum flexibility as the situation around novel coronavirus (COVID-19) continues to evolve.  We will continue to update this page with the latest information regarding government-mandated travel restrictions, enhanced housekeeping procedures and booking flexibility.

Travel/Lodging Restrictions:  As of January 25, 2021, the stay at home order has been lifted.  We are pleased to welcome guests back to Palm Springs.     

Like you, we at Dry Heat Resorts have had to deal with the unprecedented amount of uncertainty Covid-19 has caused. In response, we are offering a much more flexible cancellation policy that allows you to cancel your reservation up to 72 hours prior to arrival, in the event that Covid-19 affects your life.

Please know that all future stays may be subject to cancellation by Dry Heat Resorts if new government-mandated travel or lodging restrictions are imposed.  Guests would receive a full refund.  

Health & Hygiene:   "COVID-19 is thought to spread mainly through close contact from person-to-person. Some people without symptoms may be able to spread the virus. We are still learning about how the virus spreads and the severity of illness it causes.".  This quote is directly from the CDC website.  We all need to educate ourselves about risks & we encourage you to visit the CDC website.  A study published in the New England Journal of Medicine found that the COVID-19 virus can survive up to three days on hard metal surfaces and plastic and up to 24 hourse on cardboard.  During that window of time, the virus weakens.  In light of these findings, Dry Heat Resorts has implemented the following augmented cleaning and sanitizing procedures:
  • Guest stays will be spaced 24 hours days apart.
  • All staff are required to wear masks and disposable gloves when entering and cleaning a property.
  • Using cleaning products that are EPA approved, or in the process of being approved, for COVID-19 mitigation.
  • Decorative pillows, throws and extra blankets will be sprayed with sanitizing spray.
  • Packaging linens and towels in plasti protectors during transportation until installation in the bedroom/bathroom.
  • Sanitizing mattresses, pillow protectors and other soft furniture surfaces after a guest stay.
  • Disinfecting hard surfaces (floors, counters, mirrors, shower glass, etc) with virucide/sanitizing cleaner prior to use of streak-free products.
  • Disinfecting high touch areas like door handles, light switches, remotes, blind chains, etc.  
  • Washing dishes/utensils/silverware in hot water by hand and again in the dishwasher.  
  • Bathrooms will feature antibacterial soaps and hand sanitizer will also be provided at each property.  
Be Part of The Solution:  We're doing our part, but need you to do yours.  If you have COVID-19 symptoms, please stay home.  We all need to be responsible for the health of others during this.  In addition, we ask the following of our guests:
  • We ask that all guests have a cloth face cover at check in and also wear it when going out into public areas. 
  • You're probably sick of hearing this, but please stay at least six feet from others when out and about.  
  • Avoid touching your eyes, nose and mouth.  This is a great time for people with a certain bad nose habit to change their ways.  
  • Wash your hands often with soap and water for at least 20 seconds, especially after being in a public place. 
Pandemic Cancellation Terms:  If you have COVID-19 symptoms, please stay home.  Dry Heat Resorts is committed to being a responsible member of the Palm Springs community so if you feel sick you can cancel and receive a full refund.  And, all future stays may be subject to cancellation by Dry Heat Resorts if new government-mandated travel or lodging restrictions are imposed.  Guests would receive a full refund.  It's the right thing to do!